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About Product

Can the motors available on the Johnson Electric Online Shop be customized?

Yes, the products on the website are standard motors. However we can customize these motors to tailor your application.

Please click on the chat icon to start a conversation with our sales team to discuss your application in more detail. Our team will be very pleased to support your project. 


What is the restriction for buying motor sample?

The quantity of each motor can be purchase by customer is 1-50 pcs. If customer want a mass production, please connect Johnson Electric sales team in online shop.


When will I receive and order acknowledgement?

For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order has been processed and considered complete.


Any sales return if the customers ended up not suitable when they received the samples?

Please check return policy of Johnson Electric Online Shop 


How do I cancel an order?

Johnson Electric Online Shop does not support order cancellation after the order has been placed. You can return any product that is faulty. Please check return policy of Johnson Electric Online Shop.


About Johnson Electric Online Shop

Where is the Johnson Electric Online Shop located?

Johnson Electric's headquarters is in Hong Kong Science Park Shatin, NT, Hong Kong China. Regional support centers are in USA, UK, Switzerland, China, Hong Kong, South Korea,  Japan and Mexico.


What is Johnson Electric Online Shop?

Johnson Electric Online Shop is the company's official online store. We create an additional channel to provide instant responses to our customers in order to assist them in making the "safe choice" in industrial motion and to leverage our "technology leadership" to ensure the success of each project.


Requesting Quotation for Product Bulk Order?

If you are interested in a bulk order, please complete the online inquiry form, and we will contact you as soon as possible.