About Product

Can the motors avaiable on the Johnson Electric Online Shop be customised?

Yes, the products on the website are standard motors. However we can customise these motors to tailor your application.

Please click on the chat icon to start a conversation with our sales team to discuss your application in more detail. Our team will be very pleased to support your project. 




What is the restriction for buying motor sample?

The quantity of each motor can be purchase by customer is 1-50 pcs. If customer want a mass production, please connect Johnson Electric sales team in online shop.

What payment methods are available?

Johnson Electric Online Shop only accepts USD and payment by Credit Card (Visa/ Master) or PayPal at this moment.

When will I receive and order acknowledgement?

For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order has been processed and considered complete.

After Sale

How can I check my delivery status?

You will receive an email once your order has been successfully placed. You can check the tracking number on the FedEx or SF website.  Johnson Electric Online Shop team will track each order for customer.

Any sales return if the customers ended up not suitable when they received the samples?

Please check return policy of Johnson Electric Online Shop 

How do I cancel an order?

Johnson Electric Online Shop does not support order cancellation after the order has been placed. You can return any product that is faulty. Please check return policy of Johnson Electric Online Shop.

About Johnson Electric Online Shop

Where is the Johnson Electric Online Shop located?

Johnson Electric's headquarters is in Hong Kong Science Park Shatin, NT, Hong Kong China. Regional support centers are in USA, UK, Switzerland, China, Hong Kong, South Korea,  Japan and Mexico.


What is Johnson Electric Online Shop.

Johnson Electric Online Shop is the official online shop of Johnson Electric. Due to Covid-19, we wanted to create an additional channel to provide an instant response to our customers to help our customers make the "safe choice" in industrial motion and our "technology leadership" to make each project successful.

Other Questions