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Customer Support

Everything You Need to Know


There are a wide range of products and solutions available on the website of Johnson Electric. Are the products available on the Johnson Electric Online Shop different from those on the website?

The Johnson Electric (JE) Online Shop features selected products to offer users, researchers, and potential buyers an easy channel to purchase wanted items without hassle.

Bulk purchase is also welcome. Relevant colleagues will reach out if bulk purchase is indicated.

What are the choices of payment methods accepted on the Johnson Electric Online Shop?

You can pay with Visa/Mastercard/American Express/Apple Pay at the JE Online Shop during the checkout process.

How long does it take for orders to be processed and shipped?

Once your order is successfully placed, our team strives to process and ship it within 7 business days. Duration of shipping may vary depending on your location and the shipping method selected during checkout. You will receive a confirmation email with tracking information once your order has been shipped.

What are the shipping options available?

FedEx and SF Express for express delivery are available on the JE Online Shop, and the courier will be selected based on the suitability of your destination.

Do you provide international shipping?

Yes, the JE Online Shop offers international shipping for various countries. During the checkout process, you can enter your shipping address to check if international shipping is available for your location.

What is the return policy for products purchased from the Johnson Electric Online Shop?

We offer a 7-day return policy after you receive the products. Please refer to the Return Policy for details and eligibility criteria. Kindly note that customized or modified products may not be eligible for return.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the shipment status using the tracking number on the website of the selected carrier.

What should I do if I receive a defective or damaged product?

If a product is defective or damaged, please contact us within 48 hours of receiving it. We will assist you in resolving the issue and may require relevant documentation or images for assessment.

Can I change or modify my order after it has been placed?

Unfortunately, we cannot guarantee any changes or modifications to an order once it has been placed. However, if you need assistance, please reach out to our customer support team, and we will do our best to accommodate your request.

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