The Johnson Electric (JE) Online Shop features selected products to offer users, researchers, and potential buyers an easy channel to purchase wanted items without hassle.

Bulk purchase is also welcome. Relevant colleagues will reach out if bulk purchase is indicated.

You can pay with Visa/Mastercard/American Express/Apple Pay at the JE Online Shop during the checkout process.

Once your order is successfully placed, our team strives to process and ship it within 7 business days. Duration of shipping may vary depending on your location and the shipping method selected during checkout. You will receive a confirmation email with tracking information once your order has been shipped.

FedEx and SF Express for express delivery are available on the JE Online Shop, and the courier will be selected based on the suitability of your destination.

Yes, the JE Online Shop offers international shipping for various countries. During the checkout process, you can enter your shipping address to check if international shipping is available for your location.

We offer a 7-day return policy after you receive the products. Please refer to the Return Policy for details and eligibility criteria. Kindly note that customized or modified products may not be eligible for return.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the shipment status using the tracking number on the website of the selected carrier.

If a product is defective or damaged, please contact us within 48 hours of receiving it. We will assist you in resolving the issue and may require relevant documentation or images for assessment.

Unfortunately, we cannot guarantee any changes or modifications to an order once it has been placed. However, if you need assistance, please reach out to our customer support team, and we will do our best to accommodate your request.